FAQ - Store Credits, Discounts & Promotional Offers
1. What is Store Credit?
Store Credit is an amount issued by Shama Perfumes that can be used towards a future purchase on our website or at participating Shama Perfumes stores, as applicable.
2. Can Store Credit be refunded in cash?
No. Store Credits are non-refundable and cannot be exchanged for cash or transferred back to the original payment method.
3. Can I return or exchange Store Credit?
No. Store Credits cannot be returned, exchanged, or converted into cash.
4. Can I use Store Credit together with other payment methods?
Yes. If the order value exceeds the available Store Credit, you can pay the remaining balance using the available payment options.
5. How can I use my Store Credits?
Store Credits can be used towards eligible purchases on our website. Simply log in to your Shama Perfumes account, and your available Store Credit balance will be applied at checkout according to the applicable terms.
6. Where can I check my Store Credit balance?
You can view your available Store Credit balance by logging into your Shama Perfumes account. Your balance will also be reflected when you proceed to checkout, where applicable.
7. How can I claim a discount offer?
When a promotional offer requires a coupon code, simply copy the code provided and enter it in the Discount Code field at checkout before completing your order.
8. Can I use my discount code online?
Yes. If the offer is specifically valid for online purchases, you can enter the coupon code at checkout and the applicable discount will be deducted from your order total.
9. Where can I find the latest discount offers?
Our latest offers and promotions are communicated through our website, email, WhatsApp and social media channels. Subscribe to our updates to stay informed about new offers and exclusive promotions.
10. Can I use Store Credits and a discount code together?
This depends on the terms and conditions of the specific promotion. Some offers may not be combined with Store Credits or other promotional codes.
11. Why is my discount code not working?
Please check the offer's validity period, minimum order value, eligible products and other terms & conditions. If the code is still not working, please contact our Customer Support team for assistance.
12. Can I claim a showroom discount online?
Showroom-specific offers may not be applicable to online purchases unless the promotion specifically states that it is valid online. Please check the terms of each offer before placing your order.
13. I received a coupon for a showroom purchase. Can I use it online?
No, unless the coupon specifically states that it can be redeemed online. Coupons issued for showroom purchases are generally valid only at the specified Shama Perfumes showroom.
14. Can I claim a discount after placing my order?
Discount codes must generally be applied before completing your purchase. Once an order has been placed, a promotional code cannot normally be added retrospectively.
